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Using GWH-Cigna for an online visit with Ondoc

Ondoc accepts Medicare, major commercial insurance and self-pay. Medicaid is not accepted.

How insurance is handled

    Cigna Customer Service: 1-800-244-6224 · myCigna.com

    Choose a time or continue without one

    Tell us what you need.

    Type it however you'd say it — or browse the list.

    Insurance or self-pay?

    Care with GWH-Cigna, with open times

    GWH-Cigna & Ondoc — common questions

    Does Ondoc accept GWH-Cigna (formerly Great West Healthcare)?

    Ondoc accepts Medicare, major commercial insurance and self-pay. Medicaid is not accepted. You may submit your GWH-Cigna details with your request; coverage is verified during review, and you are not charged automatically if the plan cannot be used.

    What happens if GWH-Cigna turns out to be inactive or out of network?

    You are not charged automatically. We send an optional $50 self-pay link and you choose whether to continue or not.

    Can't find a GWH-Cigna provider on the portal?

    You're not alone — narrow networks, ghost listings, and months-long waitlists are routine. Common GWH-Cigna member problems:

    Also see our guide to ghost networks.

    Care you can start with this plan

    Select your plan in the intake form, or choose self-pay instead.

    Other plans

    For how Ondoc verifies coverage, what happens when a plan isn't supported, and the self-pay option, see insurance & coverage at Ondoc.

    See the full list of insurance plans, pharmacies, and platforms behind every visit on our partners page.