Question 1

I ran out of my prescription. What do I do today?

Accepted Answer

Request a $50 online refill on Ondoc. A state-licensed provider reviews same business day and faxes a 30–90 day supply to your pharmacy. No appointment, no insurance required.

Question 2

My doctor won't refill my prescription. What can I do?

Accepted Answer

If you can't get into your doctor in time, a licensed provider on Ondoc can review and refill a stable maintenance med for $50 — usually same business day. Bring your old pharmacy label.

Question 3

I'm out of refills and can't see my doctor for weeks. Help?

Accepted Answer

Request a $50 online refill. Ondoc's prescriber reviews same business day, faxes a 30-day bridge to your pharmacy, and you keep your doctor's appointment for the long-term follow-up.

Question 4

I lost my prescription bottle while traveling. Can I get a replacement?

Accepted Answer

Yes. Request a $50 online visit on Ondoc from anywhere in the US. A prescriber licensed in your home state can fax a replacement to any pharmacy chain in the country.

Question 5

I moved to a new state. Can my old doctor still refill?

Accepted Answer

Usually no — most doctors only prescribe in states where they're licensed. Ondoc operates in all 50 states; we match you with a clinician licensed where you actually live now. $50 flat.

Question 6

Can I get an early refill before a long trip?

Accepted Answer

Often yes. Request a vacation override on Ondoc for $50 — the prescriber writes a 90-day supply where appropriate and notes the trip dates so your pharmacy and insurance will process it.

Question 7

My pharmacy says no refills remaining. What now?

Accepted Answer

Refills run out 6–12 months after the original script. Request a $50 online visit on Ondoc — a state-licensed provider re-authorizes your maintenance med and faxes it to your pharmacy.

Question 8

Does Ondoc prescribe controlled substances like Adderall or Xanax?

Accepted Answer

No. Per DEA rules, controlled substances (Schedules II–V) generally require an in-person visit. Ondoc handles non-controlled maintenance meds only.

Question 9

How fast does Ondoc fax the prescription to my pharmacy?

Accepted Answer

Same business day for requests submitted before 4pm local. The fax confirmation hits your pharmacy minutes after the prescriber signs off. Most patients pick up same day.

Question 10

My insurance says no providers are available. What do I do?

Accepted Answer

This is a 'ghost network.' Skip the directory and pay $50 cash for a Ondoc visit — we email a superbill for out-of-network reimbursement. Then file a directory-error complaint with your state insurance commissioner.

Question 11

The doctors in my insurance directory don't actually take my plan. Why?

Accepted Answer

It's called a ghost network — insurer directories are notoriously inaccurate. Federal law requires updates every 90 days but enforcement is weak. File a complaint with your state insurance commissioner and use a cash-pay option meanwhile.

Question 12

No in-network primary care doctors are accepting new patients. What now?

Accepted Answer

Get bridge care today with a $50 Ondoc visit while you keep searching. Submit our superbill for out-of-network reimbursement and file a network-adequacy complaint with your state insurance commissioner.

Question 13

Does Ondoc take my insurance?

Accepted Answer

No — Ondoc is cash-pay only ($50 flat). That's why there's no prior-auth delay and no 'no providers' wall. We email a superbill you can submit to your insurer for out-of-network reimbursement.

Question 14

My insurance portal doesn't show any telehealth options. Can I still use telehealth?

Accepted Answer

Yes. You don't need your insurer's portal to use telehealth — Ondoc runs $50 cash-pay visits with state-licensed clinicians. The prescription bills your insurance normally at the pharmacy.

Question 15

How do I file a ghost network complaint?

Accepted Answer

Document each failed call (date, provider, what they said), file with your insurer's directory-error form, escalate to your state insurance commissioner, then CMS at cms.gov/nosurprises for Marketplace or Medicare Advantage.

Question 16

Can I use my insurance to pay for the visit?

Accepted Answer

Yes. If you have active insurance, we bill your plan for the visit and you pay nothing at checkout. Self-pay (no insurance) is a flat $50. Either way, your prescription faxes to your pharmacy and the medication runs through your normal pharmacy benefit.

Prescription refill & insurance questions, answered

Refills & out-of-meds

Insurance gaps

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