Can I use my insurance to pay for the visit?
Yes. If you have active insurance, we bill your plan for the visit and you pay nothing at checkout. Self-pay (no insurance) is a flat $50. Either way, your prescription faxes to your pharmacy and the medication runs through your normal pharmacy benefit.
Ondoc has two checkout paths so you pay the lowest number that fits your situation:
• Insured — $0 at checkout. We verify your benefits (Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Humana, Medicare, Medicaid, Tricare, and most employer plans) and submit the visit to your plan. You owe nothing at checkout — whatever copay your plan applies comes later, same as any other telehealth visit. You only pay if we approve the request.
• Self-pay — $50 flat. No insurance, no verification, no prior-auth delays. Same-day prescriber review, sent to your pharmacy. We email an itemized superbill with CPT/ICD-10 codes you can submit for possible out-of-network reimbursement.
In every path, the medication itself is filled at your regular pharmacy (CVS, Walgreens, Walmart, Costco, your local independent) and billed to your pharmacy insurance the way it always has been — usually $0–$15 for generic maintenance meds. HSA and FSA cards work for the visit fee.
Need a refill? Skip the visit.
We fax your pharmacy directly — no appointment, regardless of the doctor who originally prescribed it. Under 24-hour turnaround.
Related
More questions about insurance gaps
- My insurance says no providers are available. What do I do?
- The doctors in my insurance directory don't actually take my plan. Why?
- No in-network primary care doctors are accepting new patients. What now?
- Does Ondoc take my insurance?
- My insurance portal doesn't show any telehealth options. Can I still use telehealth?
- How do I file a ghost network complaint?