My insurance portal doesn't show any telehealth options. Can I still use telehealth?
Yes. You don't need your insurer's portal to use telehealth — Ondoc runs $50 cash-pay visits with state-licensed clinicians. The prescription bills your insurance normally at the pharmacy.
Insurer telehealth portals are often limited to a single contracted vendor (Teladoc, MDLive, Amwell). When that vendor is overbooked or doesn't cover your state, the portal simply shows nothing.
Ondoc is independent. We're not in your insurer's network because we don't bill insurance at all. $50 visit, state-licensed provider, prescription faxed to your pharmacy where your insurance benefit kicks in for the actual medication cost.
We email a superbill for the visit fee that some PPO plans will partially reimburse as out-of-network telehealth.
Need a refill? Skip the visit.
We fax your pharmacy directly — no appointment, regardless of the doctor who originally prescribed it. Under 24-hour turnaround.
Related
More questions about insurance gaps
- My insurance says no providers are available. What do I do?
- The doctors in my insurance directory don't actually take my plan. Why?
- No in-network primary care doctors are accepting new patients. What now?
- Does Ondoc take my insurance?
- How do I file a ghost network complaint?
- Can I use my insurance to pay for the visit?