My insurance portal doesn't show any telehealth options. Can I still use telehealth?
Yes. You don't need your insurer's portal to use telehealth — Ondoc runs visits with state-licensed clinicians for $50 self-pay, or you can select major commercial insurance during discovery. The prescription bills your insurance normally at the pharmacy.
Insurer telehealth portals are often limited to a single contracted vendor (Teladoc, MDLive, Amwell). When that vendor is overbooked or doesn't cover your state, the portal simply shows nothing.
Ondoc is independent of those vendor portals. Self-pay is $50, or select commercial insurance during discovery to see current payer status before patient details. Either way a state-licensed provider reviews and faxes the prescription to your pharmacy, where your insurance benefit covers the medication cost.
Medicaid is not accepted. HSA and FSA cards work for the visit fee, and a receipt for HSA/FSA purposes is available on request.
Need a refill? Request one online.
A licensed clinician reviews your request and we fax your pharmacy — regardless of the doctor who originally prescribed it. Under 24-hour turnaround.
Related
More questions about insurance gaps
- My insurance says no providers are available. What do I do?
- The doctors in my insurance directory don't actually take my plan. Why?
- No in-network primary care doctors are accepting new patients. What now?
- Does Ondoc take my insurance?
- How do I file a ghost network complaint?
- Can I use my insurance to pay for the visit?