Ondoc

Scope of practice

What Ondoc doesn't handle

We'd rather tell you up front than waste your time. Ondoc is built for continuity-of-care telehealth — refills, common conditions, and routine letters. A few things are explicitly out of scope.

Not offered

  • FMLA paperwork

    Family and Medical Leave Act certification (WH-380-E / WH-380-F) requires a treating provider familiar with your longitudinal chart. Ask your primary care office or treating specialist.

  • Short- or long-term disability forms

    Insurer attending physician statements (APS), SSA disability paperwork, and STD/LTD carrier forms must come from a provider with an ongoing treatment relationship.

  • ADA workplace accommodations

    Accommodation letters under the Americans with Disabilities Act require documented diagnoses, functional assessments, and provider attestations that an async or one-off visit can't support.

  • Controlled substances (Schedules II–V)

    Adderall, Ritalin, Vyvanse, Xanax, Klonopin, Ativan, Ambien, hydrocodone, oxycodone, testosterone, Suboxone, and similar meds require an in-person evaluation under DEA / Ryan Haight Act rules.

  • Workers' comp evaluations or IMEs

    Workers' compensation, independent medical exams, and fitness-for-duty exams need designated occupational or panel providers.

  • Emergency or acute high-risk care

    Chest pain, stroke symptoms, suicidal ideation, severe bleeding, anaphylaxis, or anything time-critical — call 911 or go to the nearest ER.

  • Custody, immigration, or legal/forensic medical opinions

    Court-ordered evaluations, immigration medicals (USCIS Form I-693), and forensic opinions require specially designated providers.

What we do cover

  • Non-controlled prescription refills for stable maintenance meds
  • Brief work / school / travel excuse notes (when clinically appropriate)
  • ESA letters (after a real evaluation)
  • UTI, cold sore, acid reflux, migraine, hair loss, smoking cessation
  • Birth control, ED, weight loss / GLP-1 (where allowed)
  • STI testing & treatment, mental health (non-controlled)
  • Lab orders, imaging orders, specialist referrals
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Where to go instead

FMLA / disability / ADA forms

Your primary care provider, treating specialist, or an occupational medicine clinic.

Controlled substances

An in-person clinic in your state. For ADHD, psychiatry or primary care; for pain, a pain-management practice.

Emergencies

Call 911 or go to the nearest emergency department. For mental health crises, call or text 988.