HIPAA Notice of Privacy Practices

This Notice applies to Ondoc and the licensed clinicians who provide care to you through Ondoc, acting together as a healthcare provider for treatment, payment and healthcare operations. It follows the format of the U.S. Department of Health and Human Services (HHS) model Notice of Privacy Practices for healthcare providers, as updated for the HIPAA and 42 CFR Part 2 changes that took effect February 16, 2026.

This Notice covers health information that Ondoc creates or receives. It does not cover clinical records kept by independent Marketplace providers or practices you choose directly; they follow their own notices. This Notice is separate from Ondoc's general website Privacy Policy.

When it comes to your health information, you have certain rights. To exercise any of them, contact us at care@ondoc.com.

Get an electronic or paper copy of your medical record

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will provide a copy or a summary, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

You can ask us to correct health information that you think is incorrect or incomplete. We may say "no," but we will tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, a different email or phone) or to send mail to a different address. We will say "yes" to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment or our operations. We are not required to agree, and we may say "no" if it would affect your care. If you pay for a service or item out-of-pocket in full, you can ask us not to share that information with your health insurer for payment or our operations. We will say "yes" unless a law requires us to share it.

Get a list of those with whom we've shared information

You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. We will include all disclosures except those about treatment, payment and healthcare operations, and certain others (such as any you asked us to make). We provide one accounting a year for free but may charge a reasonable, cost-based fee if you ask for another within 12 months.

Get a copy of this Notice

You can ask for a paper copy of this Notice at any time, even if you have agreed to receive it electronically. We will provide it promptly.

Choose someone to act for you

If you have given someone medical power of attorney or someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority before we take any action.

File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting us at care@ondoc.com. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations below, talk to us.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends or others involved in your care.
• Share information in a disaster-relief situation.

If you are not able to tell us your preference, for example if you are unconscious, we may share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

Ondoc does not sell personal or health information and prohibits sharing it for unrelated third-party advertising or commercial purposes. Necessary treatment, payment, healthcare operations and other lawful disclosures described in this Notice do not authorize those uses.

HIPAA generally requires your written authorization for marketing uses and disclosures and most sharing of psychotherapy notes, except where the law provides an exception. Ondoc does not use health information for unrelated third-party advertising and does not maintain psychotherapy notes as part of its standard records. If psychotherapy notes are ever kept, they will be used or disclosed only with your authorization except as the law allows. Ondoc's prohibition on sale is not removed by an authorization.

We do not conduct fundraising.

Treat you

We can use your health information and share it with other professionals who are treating you. Example: a clinician sends your prescription to your pharmacy, an order to a laboratory, or a referral to a specialist.

Run our organization

We can use and share your health information to run our practice, improve your care and contact you when necessary. Example: we review requests to assign them to an appropriate clinician, check care quality, and send appointment reminders.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities for actual documented care. Example: we give information about you to your health insurance plan so it will pay for an eligible completed asynchronous clinical evaluation even when no appointment was scheduled; applicable copays, deductibles and coinsurance may apply. We never bill insurance for unperformed care, a no-show or a cancelled unperformed encounter. Payment and refund terms are in the Terms of Use; they do not limit your privacy rights.

Business associates

We use vendors — for example, hosting, database, file storage, email delivery, fax and payment services — that may handle health information on our behalf. When required by HIPAA, they agree to protect it. Payments are processed through Stripe under its applicable services terms and Privacy Policy; this does not mean every payment-service activity or recipient has the same HIPAA role.

We are allowed or required to share your information in other ways — usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

• Help with public health and safety issues: preventing disease, helping with product recalls, reporting adverse reactions to medications, reporting suspected abuse, neglect or domestic violence, and preventing or reducing a serious threat to anyone's health or safety.
• Do research: under conditions the law sets.
• Comply with the law: including with HHS if it wants to see that we are complying with federal privacy law.
• Respond to organ and tissue donation requests.
• Work with a medical examiner or funeral director.
• Address workers' compensation, law enforcement and other government requests: for workers' compensation claims; for law enforcement purposes or with a law enforcement official; with health oversight agencies for activities authorized by law; and for special government functions such as military, national security and presidential protective services.
• Respond to lawsuits and legal actions: in response to a court or administrative order, or in response to a subpoena.

Some substance use disorder (SUD) treatment records receive extra federal protection under 42 CFR Part 2. Part 2 applies only to records from a federally assisted program that holds itself out as providing SUD diagnosis, treatment or referral, or to Part 2 records we receive from such a program. Not every record that mentions alcohol or substance use — for example, an Ondoc visit for alcohol-use-disorder medication such as naltrexone — is automatically a Part 2 record; protection depends on the legal classification of the record and of the program that created it.

When we create or receive records protected by Part 2:

• We use and disclose them consistent with Part 2 and with any consent you gave. If you give a single consent for treatment, payment and healthcare operations, we may use and redisclose those records as HIPAA permits, until you revoke the consent in writing.
• Part 2 records, or testimony about their content, will not be used or disclosed in a civil, criminal, administrative or legislative investigation or proceeding against you unless you give specific written consent or a court issues an order meeting Part 2 requirements, accompanied by a subpoena or similar legal mandate.
• You may revoke a Part 2 consent in writing at any time, except to the extent action has already been taken in reliance on it.
• You may opt out of receiving fundraising communications that use Part 2 records (Ondoc does not fundraise).

In 2024 HHS issued rules adding special protections for reproductive health care information. In June 2025, a federal court vacated most of those provisions nationwide, so this Notice does not describe them. Ondoc continues to follow HIPAA, the remaining applicable federal requirements, and any state laws that give reproductive health information stronger protection.

Some state laws give certain health information — such as HIV/AIDS, mental health, genetic, sexually transmitted infection, substance use or minors' information — more protection than HIPAA. Where a state law is more protective of your privacy or gives you greater rights, we follow that law.

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this Notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time by letting us know in writing.

For more information see www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

We can change the terms of this Notice, and the changes will apply to all information we have about you. The new Notice will be available on request and on this page at ondoc.com/hipaa.

Ondoc Privacy · care@ondoc.com · +1-817-668-0320

This Notice does not require a signature, and receiving care is not conditioned on signing anything about it.