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Using Texas Health Aetna for an online visit with Ondoc

Ondoc accepts Medicare, major commercial insurance and self-pay. Medicaid is not accepted.

How insurance is handled

    Aetna Member Services: 1-800-872-3862 · aetna.com/member

    Choose a time or continue without one

    Tell us what you need.

    Type it however you'd say it — or browse the list.

    Insurance or self-pay?

    Online care with Texas Health Aetna is available across Texas. Online doctor in Texas · Prescription refills in Texas · Doctor's note in Texas

    Care with Texas Health Aetna, with open times

    Texas Health Aetna & Ondoc — common questions

    Does Ondoc accept Texas Health Aetna?

    Ondoc accepts Medicare, major commercial insurance and self-pay. Medicaid is not accepted. You may submit your Texas Health Aetna details with your request; coverage is verified during review, and you are not charged automatically if the plan cannot be used.

    What happens if Texas Health Aetna turns out to be inactive or out of network?

    You are not charged automatically. We send an optional $50 self-pay link and you choose whether to continue or not.

    Can't find a Texas Health Aetna provider on the portal?

    You're not alone — narrow networks, ghost listings, and months-long waitlists are routine. Common Texas Health Aetna member problems:

    Also see our guide to ghost networks.

    Care you can start with this plan

    Select your plan in the intake form, or choose self-pay instead.

    Other plans

    For how Ondoc verifies coverage, what happens when a plan isn't supported, and the self-pay option, see insurance & coverage at Ondoc.

    See the full list of insurance plans, pharmacies, and platforms behind every visit on our partners page.