What can a $50 online visit handle?

Refill renewals, simple acute issues (UTI, sinus infection, pink eye, mild rashes), birth control prescriptions, and routine lab orders. Not appropriate for emergencies. Ondoc has no general controlled-medication pathway (specific programs through participating clinicians are the exception).

Can I put this visit through my Empire Plan plan?

Select Empire Plan during discovery to see current payer status before patient details. Medicaid is not accepted.

Do I need to switch primary care doctors?

No — Ondoc is a bridge, not a replacement. Keep your Empire Plan PCP search going; use us when you need care faster than the in-network calendar allows.

Common Empire Plan member problem

Empire Plan telehealth PCP — check current online appointment times

If the Empire Plan directory does not show a suitable appointment, check current Ondoc payer status and available times. Ondoc runs online visits at a $50 self-pay rate (HSA/FSA accepted), or you can select Empire Plan during discovery.

What to do today

1Pick "online visit" and tell us the reason — takes a few minutes.
2Book a currently available online appointment for routine issues.
3Receive your visit notes and any e-prescription by email.
4If you submitted Empire Plan details, we review eligibility and network status and tell you the outcome.

Need a refill? Request one online.

A licensed clinician reviews your request and we fax your pharmacy — regardless of the doctor who originally prescribed it. Check current appointment times and request updates for timing.

Request a refill

Empire Plan member FAQs

What can a $50 online visit handle?: Refill renewals, simple acute issues (UTI, sinus infection, pink eye, mild rashes), birth control prescriptions, and routine lab orders. Not appropriate for emergencies. Ondoc has no general controlled-medication pathway (specific programs through participating clinicians are the exception).
Can I put this visit through my Empire Plan plan?: Select Empire Plan during discovery to see current payer status before patient details. Medicaid is not accepted.
Do I need to switch primary care doctors?: No — Ondoc is a bridge, not a replacement. Keep your Empire Plan PCP search going; use us when you need care faster than the in-network calendar allows.

Patients reach us searching for

"Empire Plan telehealth pcp today"
"Empire Plan online visit primary care"
"Empire Plan virtual doctor same day"
"Empire Plan telehealth available now"

Empty directories and months-long waitlists are a system problem, not a personal one. Learn more about ghost networks and your rights under the federal No Surprises Act.

Empire Plan telehealth PCP — check current online appointment times

What to do today

Empire Plan member FAQs

Patients reach us searching for

Other Empire Plan member problems

Same problem, other insurers