Common Empire Plan member problem
Empire Plan doctor not refilling? Get a refill faxed to your pharmacy today
Your pharmacy says they faxed your Empire Plan doctor for a refill and got nothing back. The doctor's office is closed, on vacation, or buried in messages. Your prescription runs out tomorrow. Ondoc exists for exactly this: a licensed provider reviews your refill and faxes the authorization directly to your pharmacy — no office visit required for routine maintenance meds.
What to do today
- 1Tell us the medication, strength, and your pharmacy — takes a few minutes.
- 2Licensed provider reviews same business day.
- 3We fax the refill authorization directly to your pharmacy.
- 4Pay the $50 self-pay rate, or select Empire Plan during discovery; member-specific eligibility is verified by our insurance verification team.
Need a refill? Request one online.
A licensed clinician reviews your request and we fax your pharmacy — regardless of the doctor who originally prescribed it. Under 24-hour turnaround.
Empire Plan member FAQs
- Will my Empire Plan doctor know I used Ondoc?
- Only if you tell them. The refill comes from a different prescriber and shows in your pharmacy history; it doesn't ping your in-network doctor.
- What medications can Ondoc refill?
- Most stable, non-controlled maintenance medications: blood pressure, cholesterol, thyroid, diabetes (non-insulin), SSRIs, birth control, and many more. Not controlled substances like Adderall, Xanax, or opioids without a video visit.
- Can I just keep using Ondoc for ongoing refills?
- Yes — each request is a flat $50, charged only if approved. We encourage you to keep an in-network Empire Plan doctor too, for annual exams and acute issues.
Patients reach us searching for
- "Empire Plan doctor won't refill prescription"
- "Empire Plan refill not authorized"
- "Empire Plan pharmacy waiting for doctor"
Empty directories and months-long waitlists are a system problem, not a personal one. Learn more about ghost networks and your rights under the federal No Surprises Act.
Other Empire Plan member problems
No providers available
Empire Plan Says No Providers Available? Get a Refill or Visit Today | Ondoc
Months-long waitlist
Empire Plan Doctor Waitlist Months Long? Get Care This Week | Ondoc
Ghost network
Empire Plan Ghost Network? Get Care Today While You Report It | Ondoc
Telehealth PCP today
Empire Plan Telehealth PCP Available Today — $50 Online Visit | Ondoc
Not accepting new patients
Every Empire Plan Doctor "Not Accepting New Patients"? Try This | Ondoc