How Ondoc helps
- Submit the medication, strength, and pharmacy — takes about 2 minutes.
- A licensed provider reviews your maintenance medication history and authorizes the refill.
- We fax the pharmacy directly — no waiting for a returned phone call.
- Works for routine, non-controlled medications you've been stable on.
Need a refill? Skip the visit.
We fax your pharmacy directly — no appointment, regardless of the doctor who originally prescribed it. Under 24-hour turnaround.
Frequently asked
- Why won't my pharmacy just refill it?
- Pharmacies legally can't refill without a current authorization once your prescription's refills are exhausted or expired. They have to fax your prescriber and wait for a signed reply — which is exactly what we do, faster.
- Is this the same as my regular doctor calling in the refill?
- Yes — the prescriber who reviews your request is licensed in your state and signs the authorization the same way your primary care doctor would.
- What if my prescription expired entirely (older than a year)?
- Same process. As long as it's a stable maintenance medication, our prescribers can issue a fresh authorization after review.
Other common refill situations
Lost prescription
I lost my pill bottle / left it at home / luggage lost — I need a refill fast.
Doctor won't refill
My doctor isn't responding, retired, demanded an office visit just to refill, or fired me as a patient.
Moved states — need a refill
I just moved to a new state, haven't picked a new doctor yet, but my refills are running out.