Why won't my pharmacy just refill it?

Pharmacies legally can't refill without a current authorization once your prescription's refills are exhausted or expired. They have to fax your prescriber and wait for a signed reply — which is exactly what we do, faster.

Is this the same as my regular doctor calling in the refill?

Yes — the prescriber who reviews your request is licensed in your state and signs the authorization the same way your primary care doctor would.

What if my prescription expired entirely (older than a year)?

Same process. As long as it's a stable maintenance medication, our prescribers can issue a fresh authorization after review.

Out of refills? We'll authorize a new one — no visit required.

The most common refill snag: you go to pick up a routine medication and the pharmacy says the doctor needs to authorize more. The doctor's office is closed, on vacation, or won't return the pharmacy's fax. We bridge that gap.

Choose a time or continue without one

No account, and nothing personal — three answers and you'll see what Ondoc can do, whether your plan applies, and the next opening.

What do you need?

Out of refills

What state are you in?

Insurance or self-pay?

Ready to get care? Answer the three questions above to start.

How Ondoc helps

Submit the medication, strength, and pharmacy — takes about 2 minutes.
A licensed provider reviews your maintenance medication history and authorizes the refill.
We fax the pharmacy directly — no waiting for a returned phone call.
Works for routine, non-controlled medications you've been stable on.

Need a refill? Request one online.

A licensed clinician reviews your request and we fax your pharmacy — regardless of the doctor who originally prescribed it. Under 24-hour turnaround.

Request a refill

Frequently asked

Why won't my pharmacy just refill it?: Pharmacies legally can't refill without a current authorization once your prescription's refills are exhausted or expired. They have to fax your prescriber and wait for a signed reply — which is exactly what we do, faster.
Is this the same as my regular doctor calling in the refill?: Yes — the prescriber who reviews your request is licensed in your state and signs the authorization the same way your primary care doctor would.
What if my prescription expired entirely (older than a year)?: Same process. As long as it's a stable maintenance medication, our prescribers can issue a fresh authorization after review.

Other common refill situations

Lost prescription

I lost my pill bottle / left it at home / luggage lost — I need a refill fast.

Doctor won't refill

My doctor isn't responding, retired, demanded an office visit just to refill, or fired me as a patient.

Moved states — need a refill

I just moved to a new state, haven't picked a new doctor yet, but my refills are running out.

Vacation override / early refill

I'm traveling and need to refill my prescription early before insurance allows the next fill.