My doctor said I have to come in for a visit before refilling — is that true?

Sometimes that's clinically appropriate; sometimes it's a scheduling issue at the practice. For stable maintenance medications, a chart-review refill is a recognized standard of care and what our prescribers provide.

My doctor retired and the practice is closed. What now?

Very common. Submit your refill request — our prescribers can review pharmacy fill history and old labels to authorize routine refills without your prior chart.

Will my old doctor know?

No. The refill authorization comes from our prescriber to your pharmacy. We don't notify or contact your prior doctor.

Your doctor won't refill? Get a second-look refill from a licensed provider.

Doctors retire, practices close, schedules fill up, or you simply can't get an appointment in time. None of that should mean missing a dose of medication you've been stable on for years.

Choose a time or continue without one

No account, and nothing personal — three answers and you'll see what Ondoc can do, whether your plan applies, and the next opening.

What do you need?

Doctor won't refill

What state are you in?

Insurance or self-pay?

Ready to get care? Answer the three questions above to start.

How Ondoc helps

You don't need a referral or a chart transfer to start.
Tell us what you take and where your pharmacy is — a licensed provider reviews same business day.
For routine maintenance meds, no office visit is required.
We fax the authorization to your pharmacy directly.

Need a refill? Request one online.

A licensed clinician reviews your request and we fax your pharmacy — regardless of the doctor who originally prescribed it. Under 24-hour turnaround.

Request a refill

Frequently asked

My doctor said I have to come in for a visit before refilling — is that true?: Sometimes that's clinically appropriate; sometimes it's a scheduling issue at the practice. For stable maintenance medications, a chart-review refill is a recognized standard of care and what our prescribers provide.
My doctor retired and the practice is closed. What now?: Very common. Submit your refill request — our prescribers can review pharmacy fill history and old labels to authorize routine refills without your prior chart.
Will my old doctor know?: No. The refill authorization comes from our prescriber to your pharmacy. We don't notify or contact your prior doctor.

Other common refill situations

Lost prescription

I lost my pill bottle / left it at home / luggage lost — I need a refill fast.

Out of refills

My pharmacy says 'no refills remaining' and my doctor won't return calls.

Moved states — need a refill

I just moved to a new state, haven't picked a new doctor yet, but my refills are running out.

Vacation override / early refill

I'm traveling and need to refill my prescription early before insurance allows the next fill.