Lost your prescription? Get a refill faxed today.
Lost luggage, a misplaced bottle at a hotel, or a bag left at the airport doesn't have to mean missed doses. If you remember the medication and dose — or have a photo of the old label — we can route a refill request to a nearby pharmacy on your behalf.
How Ondoc helps
- Tell us the medication, strength, and the pharmacy nearest where you are right now.
- A licensed provider reviews your request and faxes the authorization directly to that pharmacy.
- Most refill requests are signed and faxed within hours during business days.
- Works across state lines for maintenance, non-controlled medications.
Need a refill? Skip the visit.
We fax your pharmacy directly — no appointment, regardless of the doctor who originally prescribed it. Under 24-hour turnaround.
Frequently asked
- I'm on vacation in another state — can you still help?
- Yes. For non-controlled maintenance medications, our prescribers can authorize a refill to a pharmacy near you, regardless of which state issued your original prescription.
- I don't have my prescription number — only a photo of the bottle.
- That's enough. Upload the label photo when you submit; the drug name, strength, and prescribing pharmacy are usually all we need to verify.
- What about controlled substances like Adderall or Xanax?
- Controlled substances require additional verification and may need a brief video visit. Start a request and we'll let you know your options up front.
- Can the pharmacy give me an emergency supply instead?
- Many pharmacies can dispense a 72-hour emergency supply of non-controlled meds at their discretion. If your pharmacist declines, that's where we come in — request a refill and we'll fax the authorization.
Other common refill situations
Out of refills
My pharmacy says 'no refills remaining' and my doctor won't return calls.
Doctor won't refill
My doctor isn't responding, retired, demanded an office visit just to refill, or fired me as a patient.
Moved states — need a refill
I just moved to a new state, haven't picked a new doctor yet, but my refills are running out.