How Ondoc helps
- Our network includes prescribers licensed in all 50 states.
- We can authorize a refill at any pharmacy near your new address.
- Use the bridge while you wait for an appointment with your new primary care doctor.
- Works for the routine, non-controlled medications you were stable on at your old address.
Need a refill? Skip the visit.
We fax your pharmacy directly — no appointment, regardless of the doctor who originally prescribed it. Under 24-hour turnaround.
Frequently asked
- Do I need to transfer my prescription to a new pharmacy first?
- Not for us — give us the new pharmacy's name and zip code and we'll fax the new authorization there directly. The pharmacy doesn't need the old script to fill the new one.
- I'm still using my old pharmacy by mail order. Can I keep doing that?
- Yes. We'll send the refill authorization to whichever pharmacy you tell us — mail-order, retail, or new local store.
- What if my old prescription was for something controlled, like ADHD medication?
- For controlled substances, prescribers usually require establishing care first. We can help you get started, but the first authorization may require a video visit.
Other common refill situations
Lost prescription
I lost my pill bottle / left it at home / luggage lost — I need a refill fast.
Out of refills
My pharmacy says 'no refills remaining' and my doctor won't return calls.
Doctor won't refill
My doctor isn't responding, retired, demanded an office visit just to refill, or fired me as a patient.