Do I need to transfer my prescription to a new pharmacy first?

Not for us — give us the new pharmacy's name and zip code and we'll fax the new authorization there directly. The pharmacy doesn't need the old script to fill the new one.

I'm still using my old pharmacy by mail order. Can I keep doing that?

Yes. We'll send the refill authorization to whichever pharmacy you tell us — mail-order, retail, or new local store.

What if my old prescription was for something controlled, like ADHD medication?

For controlled substances, prescribers usually require establishing care first. We can help you get started, but the first authorization may require a video visit.

Moved to a new state and need a refill before you find a new doctor?

Establishing care with a new primary doctor often takes 4–12 weeks. In the meantime, your blood pressure pill, statin, or thyroid medication doesn't care about your zip code change. Bridge the gap without skipping doses.

Choose a time or continue without one

No account, and nothing personal — three answers and you'll see what Ondoc can do, whether your plan applies, and the next opening.

What do you need?

Moved states — need a refill

What state are you in?

Insurance or self-pay?

Ready to get care? Answer the three questions above to start.

How Ondoc helps

Our network includes prescribers licensed in all 50 states.
We can authorize a refill at any pharmacy near your new address.
Use the bridge while you wait for an appointment with your new primary care doctor.
Works for the routine, non-controlled medications you were stable on at your old address.

Need a refill? Request one online.

A licensed clinician reviews your request and we fax your pharmacy — regardless of the doctor who originally prescribed it. Under 24-hour turnaround.

Request a refill

Frequently asked

Do I need to transfer my prescription to a new pharmacy first?: Not for us — give us the new pharmacy's name and zip code and we'll fax the new authorization there directly. The pharmacy doesn't need the old script to fill the new one.
I'm still using my old pharmacy by mail order. Can I keep doing that?: Yes. We'll send the refill authorization to whichever pharmacy you tell us — mail-order, retail, or new local store.
What if my old prescription was for something controlled, like ADHD medication?: For controlled substances, prescribers usually require establishing care first. We can help you get started, but the first authorization may require a video visit.

Other common refill situations

Lost prescription

I lost my pill bottle / left it at home / luggage lost — I need a refill fast.

Out of refills

My pharmacy says 'no refills remaining' and my doctor won't return calls.

Doctor won't refill

My doctor isn't responding, retired, demanded an office visit just to refill, or fired me as a patient.

Vacation override / early refill

I'm traveling and need to refill my prescription early before insurance allows the next fill.