What can a $50 online visit handle?

Refill renewals, simple acute issues (UTI, sinus infection, pink eye, mild rashes), birth control prescriptions, and routine lab orders. Not appropriate for emergencies. Ondoc has no general controlled-medication pathway (specific programs through participating clinicians are the exception).

Can I put this visit through my Highmark WNY plan?

Select Highmark WNY during discovery to see current payer status before patient details. Medicaid is not accepted.

Do I need to switch primary care doctors?

No — Ondoc is a bridge, not a replacement. Keep your Highmark WNY PCP search going; use us when you need care faster than the in-network calendar allows.

Common Highmark WNY member problem

Highmark WNY telehealth PCP — check current online appointment times

If the Highmark Blue Cross Blue Shield of Western New York directory does not show a suitable appointment, check current Ondoc payer status and available times. Ondoc runs online visits at a $50 self-pay rate (HSA/FSA accepted), or you can select Highmark WNY during discovery.

What to do today

1Pick "online visit" and tell us the reason — takes a few minutes.
2Book a currently available online appointment for routine issues.
3Receive your visit notes and any e-prescription by email.
4If you submitted Highmark WNY details, we review eligibility and network status and tell you the outcome.

Need a refill? Request one online.

A licensed clinician reviews your request and we fax your pharmacy — regardless of the doctor who originally prescribed it. Check current appointment times and request updates for timing.

Request a refill

Highmark WNY member FAQs

What can a $50 online visit handle?: Refill renewals, simple acute issues (UTI, sinus infection, pink eye, mild rashes), birth control prescriptions, and routine lab orders. Not appropriate for emergencies. Ondoc has no general controlled-medication pathway (specific programs through participating clinicians are the exception).
Can I put this visit through my Highmark WNY plan?: Select Highmark WNY during discovery to see current payer status before patient details. Medicaid is not accepted.
Do I need to switch primary care doctors?: No — Ondoc is a bridge, not a replacement. Keep your Highmark WNY PCP search going; use us when you need care faster than the in-network calendar allows.

Patients reach us searching for

"Highmark WNY telehealth pcp today"
"Highmark WNY online visit primary care"
"Highmark WNY virtual doctor same day"
"Highmark WNY telehealth available now"

Empty directories and months-long waitlists are a system problem, not a personal one. Learn more about ghost networks and your rights under the federal No Surprises Act.

Highmark WNY telehealth PCP — check current online appointment times

What to do today

Highmark WNY member FAQs

Patients reach us searching for

Other Highmark WNY member problems

Same problem, other insurers