ESAs and flying: what Ondoc can and cannot do
Ondoc's ESA workflow is intended for housing accommodation requests only. We do not write ESA documentation for airlines, and an ESA letter does not grant service-animal status or airline rights.
ESA documentation evaluation — $100 self-pay
The $100 fee is for a clinical evaluation and documentation review. Payment does not guarantee that an ESA letter will be issued.
Ondoc issues ESA documentation only when the treating clinician determines that the applicable clinical and legal requirements are met.
Ondoc clinic policy requires an established clinical relationship and sufficient clinical information before ESA documentation is issued. Additional evaluation, treatment or follow-up may be required, and state law may impose additional requirements.
Ondoc ESA documentation is intended for housing accommodation requests. It does not make an animal a service animal, and it does not grant general public-access or airline rights.
What the evaluation covers
- Ondoc does not issue ESA documentation for airlines, workplaces or general public access
- An ESA letter does not make an animal a service animal and does not grant ADA public-access rights
- Airlines set their own rules for animals in the cabin — check directly with the carrier
- Intended for housing accommodation requests only — not a service-animal certification, and no ADA public-access or airline rights
Frequently asked
Can Ondoc write a letter so my animal flies with me?
No. Our ESA workflow covers housing accommodation requests only, and we do not complete documentation intended for non-housing purposes.
What is the difference between an ESA and a service animal?
A service animal is individually trained to perform tasks for a person with a disability and carries different rights. An emotional support animal is not a service animal, and ESA documentation must never represent an animal as one.