At a glance
Two different care models. Values describe what each service does, not which is better.
| Dimension | Ondoc | Teladoc Health |
|---|---|---|
| Primary access route | Direct to Ondoc | Often employer or health-plan benefit; direct access for select services |
| Cost for a general medical visit | Insurance where accepted, or $50 self-pay | VARIES — As low as $0 with insurance; flat per-visit rate without it |
| 24/7 on-demand visits | NO — An appointment or clinician review may be required | YES — States 24/7 access to clinicians |
| Refill handled as a clinician-reviewed task | REQUEST | VARIES — States prescriptions are not guaranteed; limited refills in some services |
| Controlled substances | NO | NO — States it does not prescribe DEA-controlled substances |
| Lab orders and referrals | YES — Where clinically appropriate | YES — Listed under its primary-care service |
| Chronic-condition programs with devices | NO | YES — Condition management with connected devices |
| Medicare / Medicaid as insurance | NO | VARIES — Depends on the plan or benefit you have |
How Teladoc Health works
- Teladoc Health states that care is provided by a network of clinicians and that its services include 24/7 care, primary care, mental health, dermatology, nutrition and second opinions.
- Teladoc Health states that if you are not eligible through insurance coverage, you can still access select services at a flat rate per visit.
- Teladoc Health states General Medical visits can be as low as $0 per visit with insurance, asks patients to confirm pricing before requesting a visit, and notes pricing may change at any time.
- Teladoc Health states it does not guarantee prescriptions, does not prescribe DEA-controlled substances, and does not dispense medication.
How Ondoc works
- You pick the task you actually need — a visit, a refill, a lab or imaging order, a referral, or a document such as a work or school note.
- Ondoc asks only the information that task requires, then a licensed clinician reviews it.
- You choose an appointment time or continue without one; a licensed clinician reviews the care you need either way.
- Commercial insurance is used where accepted and verified; otherwise $50 self-pay is offered as an optional link.
- Care is delivered by an appropriately licensed clinical network behind the Ondoc experience, not by a directory of selectable physicians.
Insurance and self-pay
Ondoc
Ondoc accepts many commercial insurance plans; coverage varies by plan and may require verification. Medicare and Medicaid are not accepted as insurance. Self-pay is $50 for an Ondoc visit or request evaluation.
See accepted insuranceTeladoc Health
Teladoc Health's cost depends on your benefit: covered members may pay as little as $0 per visit, and people without access can use select services at a flat per-visit rate. Teladoc Health asks patients to confirm current pricing before a visit.
Why patients choose Ondoc
- You do not have a Teladoc benefit and would rather use your commercial plan directly with a practice that accepts it.
- Your need is a specific task — refill, note, lab or imaging order, referral — rather than a general visit.
- You want a known self-pay amount of $50 when a plan cannot be billed.
Common questions
- Is Teladoc Health free?
- It depends on your benefit. Teladoc Health states general medical visits can be as low as $0 per visit with insurance, and that people without eligibility can use select services at a flat per-visit rate. Confirm current pricing with Teladoc Health.
- What should I compare when considering Teladoc Health and Ondoc?
- Whether you already have a Teladoc benefit, what each will cost you specifically, whether you need 24/7 access, and whether your need is a general visit or a defined task such as a refill or an order.
Next step with Ondoc
Pick the task you actually need. Ondoc asks only what that task requires.
Sources and disclosure
Ondoc is not affiliated with Teladoc Health. Teladoc Health and its trademarks belong to their respective owners.
Competitor information reviewed September 2026. Services, pricing and coverage can change; check the provider's current terms.
- Teladoc Health — official FAQ — retrieved 2026-09-12
- Teladoc, Inc. — official app listing (publisher description) — retrieved 2026-09-12