At a glance
Two different care models. Values describe what each service does, not which is better.
| Dimension | Ondoc | MDLIVE |
|---|---|---|
| What the service is | DIRECT ONDOC CARE | Virtual care, largely through health plans and employers |
| 24/7 urgent care | NO — An appointment or clinician review may be required | YES — States 24/7/365 urgent care |
| Cost for a visit | Insurance where accepted, or $50 self-pay | VARIES — Urgent care listed $0–89 as of September 2026, depending on coverage |
| Primary care availability | YES — Online primary-care visits and requests | VERIFICATION REQUIRED — States primary care is for select plans |
| Refill handled as a clinician-reviewed task | REQUEST | VARIES — Prescriptions as part of a visit |
| Lab, imaging and referral orders | YES — Where clinically appropriate | VARIES — Depends on service and plan |
| Work or school note as its own task | YES | VARIES — Not published as a standalone service |
| Cancellation fees | NO | YES — Publishes fees for late cancellations on some visit types |
| Medicare / Medicaid as insurance | NO | VARIES — Depends on your plan or benefit |
How MDLIVE works
- MDLIVE states its urgent-care doctors are available 24/7/365, including weekends and holidays, by phone or video.
- MDLIVE publishes ranges rather than one price — for example urgent care shown as $0–89 and dermatology as $0–95 — and states copays for participating plans may be as low as $0.
- MDLIVE states primary care is available for select health insurance plans, that not all plans cover all its services, and that pricing is shown upfront once you log in.
- MDLIVE states more than 50 million people have MDLIVE as part of a health insurance benefit, and publishes cancellation fees for some visit types.
How Ondoc works
- You pick the task you actually need — a visit, a refill, a lab or imaging order, a referral, or a document such as a work or school note.
- Ondoc asks only the information that task requires, then a licensed clinician reviews it.
- You choose an appointment time or continue without one; a licensed clinician reviews the care you need either way.
- Commercial insurance is used where accepted and verified; otherwise $50 self-pay is offered as an optional link.
- Care is delivered by an appropriately licensed clinical network behind the Ondoc experience, not by a directory of selectable physicians.
Insurance and self-pay
Ondoc
Ondoc accepts many commercial insurance plans; coverage varies by plan and may require verification. Medicare and Medicaid are not accepted as insurance. Self-pay is $50 for an Ondoc visit or request evaluation.
See accepted insuranceMDLIVE
MDLIVE's cost varies with coverage: it states copays for participating plans may be as low as $0, that not all plans cover all services, and that your price is shown upfront in your account.
Why patients choose Ondoc
- You want a specific task handled — refill, note, lab or imaging order, referral — rather than a general urgent-care visit.
- You do not have an MDLIVE benefit and want a commercial plan checked against an accepted list.
- You want a known self-pay amount of $50 when a plan cannot be billed.
Common questions
- How much does MDLIVE cost?
- MDLIVE publishes ranges that depend on coverage — urgent care was listed as $0–89 as of September 2026 — and states copays for participating plans may be as low as $0 and that pricing is shown upfront in your account. Check MDLIVE for current pricing.
- What should I compare when considering MDLIVE and Ondoc?
- Whether you have an MDLIVE benefit, whether you need overnight or holiday access, and whether your need is a general visit or a specific task such as a refill, note or order.
Next step with Ondoc
Pick the task you actually need. Ondoc asks only what that task requires.
Sources and disclosure
Ondoc is not affiliated with MDLIVE. MDLIVE and its trademarks belong to their respective owners.
Competitor information reviewed September 2026. Services, pricing and coverage can change; check the provider's current terms.
- MDLIVE — official homepage — retrieved 2026-09-12
- MDLIVE — official urgent care page — retrieved 2026-09-12