Does Ondoc take Cigna?

Yes — Ondoc's clinician panel includes Cigna in-network prescribers. We verify your eligibility and network status during intake, before charging your card. If you're not in-network for any reason, you only pay $50 self-pay.

How is my Cigna in-network status confirmed?

During intake we run a real-time eligibility check against Cigna using your member ID. You see your copay or self-pay fallback before you submit the request.

What if Cigna denies the claim?

If Cigna denies coverage after the visit, the $50 self-pay rate applies — never a surprise bill. We also email an itemized superbill so you can submit for out-of-network reimbursement if your plan allows.

Does Cigna cover Hair loss medications in West Virginia?

Yes — Cigna covers finasteride, minoxidil, spironolactone for hair loss on its West Virginia formulary. Generic first-line options are typically Tier 1 with no prior auth.

Does Cigna require prior authorization for finasteride?

No prior authorization is typically required for generic first-line options. Brand-name alternatives may require PA.

In-network Cigna online visits — confirmed before you pay

Eligibility & network status verified during intake. If not in-network, you only pay $50 — never a surprise bill.

Ondoc's clinician panel includes Cigna in-network prescribers across all 50 states. We confirm your Cigna eligibility and network status during intake — no surprise bills.

How in-network confirmation works

You enter your Cigna member ID during intake.
We run a real-time eligibility check against Cigna.
You see your copay (or $50 self-pay fallback) before submitting.
A licensed clinician completes the visit and bills Cigna directly.

Refills & prior authorization

Cigna's Performance Formulary covers most generics at the lowest tier. We check coverage in real time before approving your refill.

Cigna requires PA for many GLP-1s, ADHD stimulants, and biologics. We submit electronic PAs through CoverMyMeds to speed approval.

Cigna Customer Service: 1-800-244-6224 · myCigna.com

Can't find a Cigna provider on the portal?

You're not alone — narrow networks, ghost listings, and months-long waitlists are routine. Common Cigna member problems:

Also see our guide to ghost networks.

In-network Cigna care by state

Top-5 metros per state. Eligibility verified during intake — billed to Cigna or $50 self-pay if not in-network.

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

West Virginia

Wisconsin

Wyoming

What does Cigna cover? — by condition & state

Formulary tiers, prior-authorization rules, and state mandates for common conditions.

Type 2 diabetes
GLP-1 receptor agonists, SGLT2 inhibitors, metformin
CA TX NY FL IL
Weight management (GLP-1)
GLP-1 agonists for obesity
CA TX NY FL IL
Hypertension
ACE inhibitors, ARBs, thiazides, CCBs
CA TX NY FL IL
High cholesterol
Statins, PCSK9 inhibitors, ezetimibe
CA TX NY FL IL
Hypothyroidism
Levothyroxine
CA TX NY FL IL
Asthma
ICS, LABA, biologics
CA TX NY FL IL
COPD
LAMA/LABA combinations
CA TX NY FL IL
Depression
SSRIs, SNRIs, atypical antidepressants
CA TX NY FL IL
Anxiety
SSRIs, SNRIs, buspirone
CA TX NY FL IL
ADHD
Stimulants and non-stimulants
CA TX NY FL IL
Erectile dysfunction
PDE5 inhibitors
CA TX NY FL IL
Birth control
Combined oral contraceptives, progestin-only, rings, patches
CA TX NY FL IL

Other plans

See the full list of insurance plans, pharmacies, and platforms behind every visit on our partners page.