Aetna online visits in Alpharetta, GA

Ondoc accepts self-pay and major commercial insurance. Medicare and Medicaid are not accepted.

Ondoc accepts major commercial insurance. Submit your Aetna member details with your request — our team verifies eligibility and network status after the request is received, before any insurance billing. Ondoc's clinician panel includes board-certified prescribers licensed in Georgia, so you aren't limited by one office's calendar.

How insurance is handled

You start a request and enter your Aetna member details.
After we receive the request, our team verifies eligibility and network status in our EMR.
Active and in network: a licensed clinician completes the request and it is billed to Aetna.
Inactive or out of network: we send an optional $50 self-pay link and you decide whether to continue.

Aetna Rx & prior authorization

Aetna's formulary tiers most generic refills at a low copay. If your medication needs a prior authorization, our clinician can submit it on your behalf.

Aetna requires prior authorization for GLP-1s, brand-name stimulants, and some specialty drugs. We handle the PA paperwork and fax it to Aetna.

How Ondoc differs from a directory

On a typical "find a doctor" site, you have to call each office to ask whether they take your plan and when they can see you. With Ondoc you submit one request; a board-certified clinician licensed in Georgia reviews it, and our team sorts out the Aetna billing question with you afterwards.

Member portal: Aetna Member Services: 1-800-872-3862 · aetna.com/member

Aetna in Alpharetta — common questions

Can I use Aetna in Alpharetta, GA with Ondoc?

Ondoc accepts self-pay and major commercial insurance. Medicare and Medicaid are not accepted. You can submit your Aetna information with your request. Whether your specific plan applies is determined by the eligibility and network check our team runs after the request is received — this page does not confirm your plan.

How is my Aetna eligibility and network status checked?

After we receive your request, our team verifies your plan's eligibility, active status, and network status in our EMR. That check happens before any insurance billing, and its result is specific to your plan and member ID.

What happens if Aetna turns out to be inactive or out of network?

You are not charged automatically. We send an optional $50 self-pay link and you choose whether to continue or not.