Ondocndoc
Common Surest member problem

Surest telehealth PCP — get an online visit today

Surest Health Plans's telehealth filter is supposed to surface providers you can see today. In practice, the slots are gone by 9am. Ondoc runs online visits at a $50 self-pay rate (HSA/FSA accepted), or you can select Surest during discovery; member-specific eligibility, active status, and benefits are verified by our insurance verification team.

What to do today

  1. 1Pick "online visit" and tell us the reason — takes a few minutes.
  2. 2Licensed provider sees you same business day for routine issues.
  3. 3Receive your visit notes and any e-prescription by email.
  4. 4If you submitted Surest details, we review eligibility and network status and tell you the outcome.

Need a refill? Request one online.

A licensed clinician reviews your request and we fax your pharmacy — regardless of the doctor who originally prescribed it. Under 24-hour turnaround.

Request a refill

Surest member FAQs

What can a $50 online visit handle?
Refill renewals, simple acute issues (UTI, sinus infection, pink eye, mild rashes), birth control prescriptions, and routine lab orders. Not appropriate for emergencies. Ondoc has no general controlled-medication pathway (Texas-only programs are the exception).
Can I put this visit through my Surest plan?
Select Surest during discovery to see current payer status before patient details. Member-specific eligibility, active status, and benefits are verified by our insurance verification team. Medicaid is not accepted.
Do I need to switch primary care doctors?
No — Ondoc is a bridge, not a replacement. Keep your Surest PCP search going; use us when you need care faster than the in-network calendar allows.

Patients reach us searching for

  • "Surest telehealth pcp today"
  • "Surest online visit primary care"
  • "Surest virtual doctor same day"
  • "Surest telehealth available now"

Empty directories and months-long waitlists are a system problem, not a personal one. Learn more about ghost networks and your rights under the federal No Surprises Act.

Other Surest member problems

No providers available
Surest Says No Providers Available? Get a Refill or Visit Today | Ondoc
Months-long waitlist
Surest Doctor Waitlist Months Long? Get Care This Week | Ondoc
Ghost network
Surest Ghost Network? Get Care Today While You Report It | Ondoc
Not accepting new patients
Every Surest Doctor "Not Accepting New Patients"? Try This | Ondoc
Refill doctor unavailable
Surest Refill Doctor Unavailable? Pharmacy Fax Today | Ondoc

Same problem, other insurers