Will my Freedom Health doctor know I used Ondoc?

Only if you tell them. The refill comes from a different prescriber and shows in your pharmacy history; it doesn't ping your in-network doctor.

What medications can Ondoc refill?

Most stable, non-controlled maintenance medications: blood pressure, cholesterol, thyroid, diabetes (non-insulin), SSRIs, birth control, and many more. Not controlled medications like Adderall, Xanax, or opioids — Ondoc has no general controlled-medication refill pathway.

Can I just keep using Ondoc for ongoing refills?

Yes — each request is a flat $50, charged only if approved. We encourage you to keep an in-network Freedom Health doctor too, for annual exams and acute issues.

Common Freedom Health member problem

Freedom Health doctor not refilling? Get a refill faxed to your pharmacy today

Your pharmacy says they faxed your Freedom Health doctor for a refill and got nothing back. The doctor's office is closed, on vacation, or buried in messages. Your prescription runs out tomorrow. Ondoc exists for exactly this: a licensed provider reviews your refill and faxes the authorization directly to your pharmacy — no office visit required for routine maintenance meds.

What to do today

1Tell us the medication, strength, and your pharmacy — takes a few minutes.
2Licensed provider reviews same business day.
3We fax the refill authorization directly to your pharmacy.
4Pay the $50 self-pay rate, or select Freedom Health during discovery; member-specific eligibility is verified by our insurance verification team.

Need a refill? Request one online.

A licensed clinician reviews your request and we fax your pharmacy — regardless of the doctor who originally prescribed it. Under 24-hour turnaround.

Request a refill

Freedom Health member FAQs

Will my Freedom Health doctor know I used Ondoc?: Only if you tell them. The refill comes from a different prescriber and shows in your pharmacy history; it doesn't ping your in-network doctor.
What medications can Ondoc refill?: Most stable, non-controlled maintenance medications: blood pressure, cholesterol, thyroid, diabetes (non-insulin), SSRIs, birth control, and many more. Not controlled medications like Adderall, Xanax, or opioids — Ondoc has no general controlled-medication refill pathway.
Can I just keep using Ondoc for ongoing refills?: Yes — each request is a flat $50, charged only if approved. We encourage you to keep an in-network Freedom Health doctor too, for annual exams and acute issues.

Patients reach us searching for

"Freedom Health doctor won't refill prescription"
"Freedom Health refill not authorized"
"Freedom Health pharmacy waiting for doctor"

Empty directories and months-long waitlists are a system problem, not a personal one. Learn more about ghost networks and your rights under the federal No Surprises Act.

Freedom Health doctor not refilling? Get a refill faxed to your pharmacy today

What to do today

Freedom Health member FAQs

Patients reach us searching for

Other Freedom Health member problems

Same problem, other insurers